Frequently asked questions

Knife combines gaming software, mouse passthrough hardware, and an account for managing your access, licenses, and setup.

The Games page lists current support status and any compatibility notes. Check your game there before choosing a plan.

In 1PC mode the software runs on the gaming PC. In 2PC mode it runs on a secondary PC using a supported serial interface while the controller supplies input to the gaming PC.

Use 1PC if you want the software on your gaming PC. Choose 2PC if you have a separate computer and the required interface. Read both guides before buying hardware.

Check Requirements, choose a plan, then follow the guide for your hardware and setup mode.

An Arduino Leonardo, compatible USB Host Shield, supported mouse and USB data cable. Hardware is purchased separately.

Plans cover software access. Purchase your hardware separately after checking the Requirements page.

Use a data-capable USB cable that fits your controller. A cable that only supplies power cannot carry the connection.

The Leonardo USB connection goes to the gaming PC. The secondary computer needs the separate serial adapter or interface specified by your controller firmware.

Review the hardware guide and release compatibility notes. If your mouse is not listed, send its model and connection type to support.

Yes. Use the firmware and software versions specified together in the release notes for your hardware.

Check the shield wiring and controller documentation with power disconnected. Follow the hardware guide for your board.

Sign in and open Licenses in your dashboard. Your account shows keys issued for your purchases and their current status.

Open Downloads in your dashboard. Available packages depend on your access and the releases currently enabled.

Yes. Profile settings let you manage your account information, email, and password.

Open Notifications in your dashboard for account and access updates. You can mark notifications as read.

A hardware identity, or HWID, links an activated license to a device. Your dashboard shows the binding and reset eligibility.

Eligible purchases and referrals can earn XP when rewards are enabled. Your Rewards page shows your balance and activity.

If rewards are enabled, eligible XP can apply a discount within the current minimum and maximum limits shown at checkout.

Open Referrals in your dashboard. Your personal link and any eligible rewards are shown there when referrals are enabled.

Open an invoice from your purchase history and use Print to save a PDF or print a copy.

The Pricing page shows current plans, durations, and prices. Choose a plan there to start registration and purchase.

Review the final checkout amount, currency, and any eligible discount before paying. Hardware is purchased separately.

Checkout shows the methods currently available for your purchase. Contact support if the method you need is unavailable.

Check the selected plan at checkout. A one-time purchase does not auto-renew; a recurring subscription follows its stated billing schedule.

Open your Orders or Billing page to review purchase status. Manual payments require confirmation before access is issued.

Enter your code at checkout. Its dates, eligible plans, usage limits, and minimum purchase determine whether it applies.

Your dashboard shows the expiry and renewal options. Choose an eligible renewal or a new plan to continue access.

Compatibility changes with game updates. Review the current support status and use only in environments where the configuration is permitted.

Check the rules of the game, server, and event you are joining. A compatibility listing does not grant permission to use a configuration.

Each license supports one active hardware identity. Reset eligibility is controlled by your account rules.

Use a unique password, keep access to your registered email, and sign out on shared computers. Never send your password to support.

Keep your key private. When asking for help, share the order reference or license ID through your account instead of posting the full key.

Check the data cable, USB port, controller firmware, and selected connection port. Include your setup mode and software version in a support ticket if it continues.

Check your email and password. Complete email verification if requested, or use Forgot password to recover access.

Check that the key belongs to your account, is active, and has not expired or been revoked. Send the license ID to support if you need help.

Review your HWID reset eligibility in the dashboard. Reset limits and cooldowns apply; contact support if you need help with your binding.

A package may not be enabled for release or your access may have expired. Check your license and the release notes before contacting support.

Sign in and open a support ticket with the relevant category, setup mode, software version, and a description. Replies stay in your account.

Choose Forgot password on the sign-in page and follow the reset link sent to your registered email.